Privacy Policy mywin96

1. Introduction

mywin96 is an online sports betting and casino platform operating under international licensing. This Privacy Policy sets out our commitment to the confidentiality and protection of the personal information of every member who registers and uses our services.

By registering an account or using any mywin96 service, you give consent to the collection and use of your personal information as stated in this document. We encourage you to read this Privacy Policy carefully before using our platform.

This policy applies to all users of the mywin96.net website, the mobile application (if available), and any official communication channels related to our platform.

2. Information We Collect

mywin96 collects personal information required for platform operations, compliance with licensing requirements, and to provide quality services to members. The information collected is as follows:

Account Registration Information:

• Full name as shown on official identification documents
• Identity card number (MyKad) or passport number
• Date of birth (for age verification of 21+)
• An active email address
• Mobile phone number
• Username and password chosen by the member

Financial and Transaction Information:

• Bank account number or e-wallet details (Touch 'n Go eWallet, DuitNow, ShopeePay)
• Deposit and withdrawal records
• Transaction history within the platform
• Cryptocurrency wallet information (USDT, BTC, ETH) where applicable

Platform Usage Information:

• IP address, device type and web browser used
• Activity logs including pages visited and usage time
• Betting records and games played
• Technical information such as session data and account setting preferences

We do not collect information beyond what is required for the stated purposes. All data is collected through secure and encrypted channels.

3. Purpose of Data Use

Personal information collected by mywin96 is used for the following purposes only:

• Identity and age verification — ensuring all members are aged 21 and above and that registration information is valid
• Account management — processing registrations, logins, deposits from RM10 and withdrawals from RM50 with a processing time of 10 to 45 minutes
• Licensing compliance — meeting anti-money laundering (AML) and know your customer (KYC) requirements set by the licensing authority
• Service communications — sending account-related notifications, security updates, and relevant promotional information
• Customer support — enabling our 24/7 support team to provide effective assistance in Malay and English
• Fraud prevention — detecting and preventing suspicious or fraudulent activity on the platform
• Platform improvement — analysing usage patterns to improve the overall quality of our services
• Responsible gambling — monitoring usage patterns to identify members who may need support in managing their betting

4. Sharing Information With Third Parties

mywin96 does not sell, rent or transfer member personal information to any third party for marketing or commercial purposes. However, in certain situations, we may share the necessary information with the following parties:

• Payment service providers — such as FPX, Touch 'n Go, DuitNow and ShopeePay processors, solely for processing financial transactions
• Game software providers — for the purpose of game delivery and bet result verification only
• Licensing bodies and regulators — where required by applicable licensing requirements or law
• Legal authorities — upon receipt of valid instructions from competent authorities such as the police or courts
• Security and anti-fraud services — to verify identity and prevent unlawful activity

Every third party involved in processing mywin96 member data is required to comply with strict data protection standards and is not permitted to use that information for any other purpose.

5. Data Security Measures

mywin96 implements multiple layers of technical and organisational security to protect member personal information from unauthorised access, loss, destruction or disclosure.

• 256-bit SSL encryption — all data transmitted between member devices and mywin96 servers is protected with industry-standard encryption protocols
• Internal access controls — only authorised personnel with a specific need may access member data, and every access is logged
• Continuous monitoring — security systems are monitored at all times to detect any intrusion attempts or unusual activity
• Two-factor authentication — members are encouraged to activate two-factor authentication for an additional layer of protection on their accounts
• Secure data backup — data is backed up regularly to a secure and separate location to ensure service availability

However, as with any digital platform, we cannot guarantee absolute security against all cyber threats. Members are responsible for keeping their account passwords confidential and for reporting any suspicious activity to our support team promptly.

6. Cookies and Similar Technologies

mywin96 uses cookies and similar technologies such as web beacons and session tokens to ensure the platform functions smoothly and to provide a better user experience.

Types of cookies used:

• Essential Cookies — required for core functions such as login, session verification and security. These cookies cannot be disabled.
• Performance Cookies — collect information about how members use the platform for improvement purposes, without identifying individuals personally.
• Preference Cookies — store member preferences such as language and display settings for ease of use.

Members can manage or disable non-essential cookies through their web browser settings. Please note that disabling essential cookies may affect the functionality of the mywin96 platform.

7. Member Rights Regarding Personal Data

Every mywin96 member has rights regarding their personal information. We fully respect these rights and provide channels for members to exercise them:

• Right of Access — members are entitled to obtain a copy of the personal information we hold about them
• Right of Rectification — members may request correction of inaccurate or incomplete data through account settings
• Right to Erasure — in certain circumstances, members may request that their personal information be deleted, subject to legal and licensing retention requirements
• Right to Object — members may object to the processing of their data for direct marketing purposes
• Right to Withdraw Consent — members may withdraw consent previously given, although this may affect our ability to provide certain services

To exercise any of the above rights, members may contact our 24/7 support team via live chat or email at [email protected]. Requests will be processed within a reasonable period subject to identity verification requirements.

8. Data Retention

mywin96 retains members' personal information for as long as the account is active or for as long as necessary to fulfil the purposes stated in this policy. Factors that determine the data retention period include:

• Licensing requirements that mandate the retention of transaction records for a specified period
• Legal requirements relating to anti-money laundering and know your customer
• Resolution of any disputes or investigations that are still in progress
• Technical requirements to ensure the integrity of platform records

When data is no longer needed and there is no legal or regulatory obligation to retain it, we will delete or anonymise that information using secure procedures. ✓

9. Changes to This Privacy Policy

mywin96 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or developments to our platform. Any changes made will:

• Be displayed on this page with a new update date
• Be communicated to members via email or in-platform notification for material changes
• Take effect within the period stated in the relevant notification

We encourage members to review this Privacy Policy page periodically. Continued use of the mywin96 platform after changes take effect will be considered acceptance of the latest version of this policy.

10. Contact Us

If you have any questions, concerns or complaints regarding how mywin96 handles your personal information, please contact our support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 in Malay and English via the live chat icon on the platform

Our support team is ready to help you understand your privacy rights, process data access requests, or address any issues relating to the protection of your personal information.

For Privacy Policy enquiries, please state "Privacy Policy Enquiry" in the subject line of your message to speed up the response from the responsible team.